What's New

June 4, 2026

App

Product

New Feature

Interview

Introducing Screen Observation

Listen can now see and react to users' live on-screen behavior

You can now have the Listen Interviewer watch a participant's screen during a usability study. It will ask follow-up questions based on what users actually do and probe if their behavior differs from what they say.


Old AI testing can only gather data from what people say. But people don't always do what they say. Screen Observation catches the gap. It asks why someone skipped the reviews they said they cared about. It pulls people back if they drift off task.


You get richer answers, fewer wasted sessions, and less cleanup later.

Available today on desktop studies.

June 4, 2026

App

Product

New Feature

Interview

Introducing MaxDiff

A clear preference ranking from a long list, natively in Listen

You can now run MaxDiff inside Listen. The prioritization studies you used to break out into a separate tool now live with your other research.


Respondents see a few items at a time and pick the most and least important. Across several screens, our statistical model produces a preference ranking.


Add it in the editor or ask the chat. Set one word like "important," and Listen writes the "Most important" / "Least important" labels and builds the screens for you.


You get a ranked chart scored against the average. Click in for best/worst counts and per-respondent breakdowns.


No more exporting and stitching results back together. We checked our model against Sawtooth's and got an identical ranking, with scores correlating ~0.996.

May 21, 2026

App

Product

New Feature

Interview

Create Listen Studies in AI Tools, like ChatGPT

Build, edit, and launch studies with the Listen MCP

You can create, edit, and launch full studies straight from ChatGPT, Claude, or any AI tool that connects via an MCP. When your study ends, access and act on your findings, too.


You can find Listen Labs in the ChatGPT app directory under Apps, with no additional setup needed. You can also add Listen Labs as a connector in Claude, Codex, or any other AI tool at listenlabs.ai/mcp.


Describe your research goal, and Listen builds the discussion guide, recruits your audience, and takes the study live, in the AI tool you already use. One flow, from idea to live study.


Read the setup docs here.

May 15, 2026

App

Product

New Feature

Interview

Run Global Studies with Localized Media

Show every market the right media, in a single study

You can now upload different media for each language in a study.


Before, every market saw the same asset, or you split one study into many. Now your localized concept and creative tests are right, and your analysis stays in one place.


Add an image, video, or concept for each language. A German participant sees the German version. A French participant sees the French one. The study stays one study, analyzed in one language.


Set it up in Study Composer. Add variants in the UI, or just ask in chat.

May 1, 2026

App

Product

New Feature

Interview

Introducing Video Imports

Upload your interviews into Listen for full AI analysis

You can now upload video recordings of past interviews and use the same AI analysis tools you use for studies run natively on Listen.


In the Research Library, click import and upload up to 50 videos at once. Listen makes one study from the batch. Each video becomes its own response.


You get a responses table, report, chat, themes, transcriptions, and clips. The study is also searchable in the Research Library, right alongside your other research.

April 27, 2026

App

Product

New Feature

Interview

Catch Study Issues Before You Launch

Spot and fix study issues right beside each question

Good research is hard. Even as a trained researcher, you might forget to attach the stimuli, misconfigure a conditional, or assume prior knowledge. We built Study Advisor to bring research best practices to everyone.


The Study Advisor now shows its warnings and recommendations inline, next to the question each one is about.


As you write and edit in the editor, issues appear right where they belong. Each note sits beside the question it affects, whether that’s a leading question, a missing confirmation, or a step that breaks best practice. Apply the fix in place.


Before, every issue lived in one separate list, away from your questions. You had to guess which question each one meant, and easy fixes slipped through. Now the guidance meets you where you work, so you catch problems before you launch.

April 27, 2026

App

Product

New Feature

Interview

Introducing Matrix Questions

Get cleaner comparative data 

You can now ask respondents to rate many options on one shared scale, all in a single grid.


Asking people to rate fifteen things one by one loses them by question four. A matrix puts every option side by side, so you get lower drop-off and sharper comparisons. And the AI moderator still probes on the why behind specific ratings, so you go beyond a plain survey.


Add it in two ways. Ask the Study Composer for a matrix question in plain English, or pick the type yourself and edit the rows and scale directly. Choose single or multi-select. When responses come in, a grid view shows the comparison at a glance.


Watch the Loom walkthrough from our co-founder, Florian.

April 24, 2026

Mobile

App

Product

New Feature

Interview

Introducing Research Library

A compounding knowledge hub for your entire body of research

You can now ask a question across every study you’ve ever run and get answers that trace back to the exact respondent, discussion guide, and study. 


Open your Listen workspace and ask a question in plain english. Listen then searches every study in your workspace simultaneously, returning a synthesized answer with every source attached. Click through to the exact verbatim, see who said it, and understand the context it came from.

March 23, 2026

Mobile

App

Product

New Feature

Interview

Save your screener as a Saved Audience

Recruit the same audience across studies without the repeat work

You can now save, edit, and reuse your screener questions as a “Saved Audience”. 

This means you can recruit from the same audience without starting from scratch each time, and apply the audience across studies

Simply load a saved audience, customize if needed, and launch.

March 10, 2026

Mobile

App

Product

New Feature

Interview

Study Composer

A new and unified study creation flow 

Until now, building a study meant switching between a chat interface and a separate editor to preview and verify your changes. 


Study Composer brings both into one place. You can co-design your study with Listen’s AI research assistant in one unified flow. 


Talk through your research goals in the chat and watch the updates flow live in front of you. 


Prefer to edit directly? The AI adapts.


You can prompt, make manual in-line edits, and preview your study in real time without ever leaving the page. 


We built it because study creation should feel like driving, not delegating. You stay in control, and the Study Composer fills in the gaps when you want it to.

March 05, 2026

Mobile

App

Product

New Feature

Interview

Human nuance has always lived between the lines of a transcript. 

Now you can capture it in Listen Labs. 

Emotional Understanding is Listen's new multi-modal analysis layer that detects emotion across voice, tone, language, and video. See how facial expressions and word choice together can tell a different story than what text alone may suggest. 


We built it to industry standards, incorporating Ekman's six universal emotions framework and benchmarked against MELD for state-of-the-art accuracy. 


Per-question emotion scoring and pre-built visualizations make it easy to compare how different concepts, creatives, or markets land emotionally.  Every signal is traceable to a timestamp, verbatim quote, and AI reasoning, so your insights are grounded and ready to act on.

February 11, 2026

Mobile

App

Product

New Feature

Interview

Introducing Research Agent

The researcher built into every study

Listen Labs made it possible to talk to thousands of users through AI-moderated interviews. 


Research Agent handles everything that comes after.


With a single prompt, Research Agent can run the full analysis workflow — segmented analysis, significance testing, verbatim quotes, and stakeholder-ready deliverables including slides, charts, reports, and highlight reels — all inside Listen. You can even run Python scripts or pull data from the web, with every output traceable back to the underlying responses.


For research teams, this means going from raw interviews to a finished deliverable in hours versus days, with no data analyst, video editor, or separate reporting tool required.


Research Agent is available today. Open any study in Listen and start a conversation on the Analysis page.

Read more →

February 6, 2026

Mobile

App

Product

New Feature

Interview

Voice Interviewer Available in 42 Languages

Bring your research to global audiences with natural-sounding voices

We've added audio playback so participants can hear questions read aloud in their language. 


Preview and choose from multiple voice options across 42 languages to create more accessible, engaging interviews that feel authentic no matter where your participants are. 


You can enable this in the ‘settings’ bar while editing your Discussion Guide.

New Role: Collaborator

More hands on deck, with the right checks in place

We've launched a new workspace role, Collaborator, that lets team members create and edit studies but not launch them. Only Researchers and Admins can launch studies live.


Admins can review Collaborator work before it goes out, then promote them to Researcher or Admin status when ready. 


This makes it easier to bring more people onto the platform with the right approval workflows in place.

January 29, 2026

Mobile

App

Product

New Feature

Interview

Mobile Screen Recording Is Live

Our most requested feature last year

What you can do:

  • Test native iOS apps with full mobile context

  • Record entire screen activity—app switching, notifications, multitasking

  • Watch users navigate between your app and competitors mid-journey

  • Identify friction and drop-off across complete mobile experiences

  • Build insights from real behavioral evidence, not assumptions

Participants join via our lightweight iOS app by opening the study link on their phone or scanning a QR code. 

Mobile Screen Recording is rolling out to select customers in phases. Interested? Let us know.

January 28, 2026

Study Design

Project

Analysis

New Feature

Introducing Ranking Question Types

Capture trade-offs that rating scales miss

We've added ranking as a question type. 


Respondents drag, drop, or tap to order options by preference, forcing the kind of trade-offs that rating scales simply can't capture.


Unlike traditional ratings where everything could score equally high, ranking pushes respondents to actually compare options rather than evaluate them in isolation. 


The result is clearer priority structures that show not just what people like, but what they'd choose first when constraints are real.


You get decision-ready data with meaningful differentiation between options—exactly what you need for confident strategic decisions.

January 27, 2026

Analysis

Report

Study

Project

Report Memo Page Revamped

Analysis organized around your study objectives

You defined your study goals. We organize your analysis around them.


The new “Report” page generates a custom narrative structured by your objectives. Each goal gets its own section with relevant findings, live charts, and links to participant responses that support them.


Click any data point to inspect responses, copy visuals for stakeholder updates, or download data for deeper analysis. Everything connects back to what you actually needed to learn.


The “Details” page remains your comprehensive view for granular question-level analysis. The Report is your goals-first layer: showing exactly how your research answers the questions you came for.

January 26, 2026

New Feature

Users

Incentives

Panels

Pay Incentives Through Listen

In just one click

When you bring your own participants to a Listen study, you can now reward them with gift cards in a single click—no more juggling spreadsheets, tracking who completed what, or manually processing payments.


This matters because participant management is one of the biggest operational bottlenecks in research. Teams typically spend hours cross-referencing completion data with email lists, then days processing individual payments through separate platforms. That's time you're not spending on analysis.


With integrated incentives, Listen automatically tracks completions and handles distribution. Your participants get thanked immediately, you eliminate administrative overhead, and your research moves faster from fielding to insights.


Watch the Loom demo from our engineer Krish here.

January 25, 2026

Workspace

New Feature

Security

Best Practices

Workspace-Level Study Guidelines

You're in control

Now you can set guidelines that automatically apply to all new studies created in your workspace—ensuring every project starts with your organization's standards baked in.


Use it to add required screening questions, enforce your brand's tone of voice, or include standard demographic questions across all discussion guides. No more copy-pasting boilerplate or reminding team members about requirements. Your best practices become the default.


This matters because as research scales across teams, consistency becomes harder to maintain. Workspace guidelines eliminate the manual work of ensuring quality and alignment—so your team can focus on insights, not setup.


Find the setting under the "Workspace" tab on your homescreen.


Have more questions? You can read more about setting up guidelines from our Support article here.