Trusted Partners
Trusted Partners
Customer Understanding,
Loud and Clear.Customer Understanding,
Loud and Clear.
Customer Understanding,
Loud and Clear.Customer Understanding,
Loud and Clear.
Customer Understanding,
Loud and ClearCustomer Understanding,
Loud and Clear
What people think, why they think it, and what to do about it. From real, human interviews.What people think, why they think it, and what to do about it. From real, human interviews.
What people think, why they think it, and what to do about it. From real, human interviews.What people think, why they think it, and what to do about it. From real, human interviews.
What people think, why they think it, and what to do about it. From real, human interviews.What people think, why they think it, and what to do about it. From real, human interviews.
Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20
Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20
Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20
Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20
Customer Preference
Concept 1
80%
Concept 2
40%
Insight Quote
Question #4
“I feel like AI tools make everything a lot more efficient and direct, which is my favorite part. It's very convenient and quicker.”
Emotional Intelligence
Happiness
50%
Surprise
25%
Ranked Choice
6 options
01
Extra legroom on my flight
02
Priority or early boarding
03
Overhead bin space for luggage
Hesitation Moment
8
Second delay when shown the product price.
The Say / Do Gap
Said they would pay more for sustainable local materials
Chose the cheaper option
42
Point gap
Widest Say / Do Gaps
Sustainability
38
Brand Loyalty
28
Customer Preference
Concept 1
65%
Concept 2
35%
Insight Quote
Question #4
“I prefer the layout of option A over option B, the flow is much easier for me to read and I could see myself scrolling this for longer.”
Emotional Intelligence
Happiness
75%
Surprise
25%
Ranked Choice
5 options
01
Price of the item of clothing
02
Style of the clothing
03
Comfort of the clothing
Hesitation Moment
3
Second delay before saying she didn’t like it.
The Say / Do Gap
Said they value privacy as number one concern online.
Allowed all cookies to track.
32
Point gap
Widest Say / Do Gaps
Purchase choices based on price
55
Loyal to existing brands
20
How it Works
How it Works
A single place to run your research end-to-end.A single place to run your research end-to-end.
From first question to insights that compound. Enterprise-grade controls throughout.From first question to insights that compound. Enterprise-grade controls throughout.
A single place to run your research end-to-end.A single place to run your research end-to-end.
From first question to insights that compound. Enterprise-grade controls throughout.From first question to insights that compound. Enterprise-grade controls throughout.
A single place to run your research end-to-end.A single place to run your research end-to-end.
From first question to insights that compound. Enterprise-grade controls throughout.From first question to insights that compound. Enterprise-grade controls throughout.
01
Design the study
Listen drafts objectives, questions, and probing context in seconds based on your goal. Or upload your own interview guide.
01
Design the study
Listen drafts objectives, questions, and probing context in seconds based on your goal. Or upload your own interview guide.
02
Reach the right people
Qualified from a global network of 50M+ participants, including hard to reach audiences. Or use your list of contacts.
02
Reach the right people
Qualified from a global network of 50M+ participants, including hard to reach audiences. Or use your list of contacts.
03
Interview at scale
The AI moderator holds a real conversation with smart follow-ups to drive deeper answers. Runs globally, 24/7, across 120+ languages.
03
Interview at scale
The AI moderator holds a real conversation with smart follow-ups to drive deeper answers. Runs globally, 24/7, across 120+ languages.
04
Deliver meaningful results
Listen builds your deliverables, from highlight reels to boardroom-ready slides. Every claim traces back to a real interview.
04
Deliver meaningful results
Listen builds your deliverables, from highlight reels to boardroom-ready slides. Every claim traces back to a real interview.
05
05
Compound your learnings
Compound your learnings
The more you run, the richer your workspace gets. Search and build on past studies, themes, and reports, so your team keeps getting sharper.
The more you run, the richer your workspace gets. Search and build on past studies, themes, and reports, so your team keeps getting sharper.
Case Studies
Case Studies
Use Cases
Use Cases
Use cases
Use cases
Designed for your research needs. From AI sentiment and adoption to concept tests and brand tracking.
Designed for your research needs. From AI sentiment and adoption to concept tests and brand tracking.
01
Market & Audience Understanding
Learn how your audience thinks and feels, and watch it change over time.
02
Concept & Prototype Testing
Get qualitative depth to make the right product decisions before you ship.
03
Creative & Message Testing
Test messaging, positioning, and creative for maximum impact, from taglines to finished ads.
04
B2B & Expert Audiences
Recruit and interview niche, low-incidence, and professional audiences quickly and easily.
05
Usability Testing
Validate ease-of-use with users who share their screen as they walk through your product.
06
Brand Tracking
Track brand health, awareness, and perception on an always-on cadence and the “why.”
01
Market & Audience Understanding
Learn how your audience thinks and feels, and watch it change over time.
02
Concept & Prototype Testing
Get qualitative depth to make the right product decisions before you ship.
03
Creative & Message Testing
Test messaging, positioning, and creative for maximum impact, from taglines to finished ads.
04
B2B & Expert Audiences
Recruit and interview niche, low-incidence, and professional audiences quickly and easily.
05
Usability Testing
Validate ease-of-use with users who share their screen as they walk through your product.
06
Brand Tracking
Track brand health, awareness, and perception on an always-on cadence and the “why.”
See Listen in Action
See Listen in Action
See Listen in action
Quickly understand customers without compromising on rigor.
3x
3x
Longer customer responses than average
Longer customer responses than average
120+
120+
Languages spoken
Languages spoken
50m+
50m+
Possible respondents for studies
Possible respondents for studies
See Listen in action
Quickly understand customers without compromising on rigor.
Research Partners
Research Partners
Research experts, on your team
Research experts, on your team
Senior in-house researchers across UX, Insights, and Data Science
Senior in-house researchers across UX, Insights, and Data Science
Eric Knoben
Eric Knoben
Head of Insights
Head of Insights
Previously:
Emerald Research Group The Harris Poll PSB Insights
Camille Le
Lead Insights Strategist
Previously
Morning Consult The Concord Group
Andya Pakpahan
Sr. Insights Strategist
Previously
Morning Consult MarketCast
Jill Graver
Insights Strategist
Previously
Cisco Harvard Decision Science Laboratory
Ryan Kelly
Insights Strategist
Previously
Quadrant Strategies
Maggie Brennan
Insights Strategist
Previously
Square Chase
Charlee Roundhill-Dean
Insights Strategist
Previously
Google Emerald Research Group
Samara Sargeant
Insights Strategist
Previously
Quadrant Strategies Teneo
David Bruce
Insights Strategist
Previously
TL;DR Insights Schireson
Amanda Harrop
Insights Strategist
Previously
Morning Consult Kantar Millward Brown
Use Case
Role
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