CONSUMER JOURNEY MAP

Track real customer journeys by having real in-depth conversations at scale

Identify key pain points and moments of delight. Uncover opportunities to improve overall experience.

Get Closer To Your Customers

Integrate customer’s voice voice of the customer for richer, more nuanced view of journey

Deeper than surveys

Authentic voices reveal the “why” behind the data.

Analyze responses at scale

Handle unlimited responses without losing nuance

Auto-generate meaningful insights

Access advanced analytics built for enterprise scale

You’re in safe hands – we’re trusted by industry leaders & innovators.

Map from awareness through post-purchase 

Customer motivations, emotions, and decision-making in hours, not weeks

Define your business goals

Our AI helps you go from idea to implemented discussion guide in seconds.

Reach your consumers

Listen finds and qualifies the right participants in our global network of 30M+ people.

Generate analyses at scale

Listen processes your responses through an intelligence engine to produce meaningful insights.

Map from awareness through post-purchase 

Customer motivations, emotions, and decision-making in hours, not weeks

Define your business goals

Our AI helps you go from idea to implemented discussion guide in seconds.

Reach your consumers

Listen finds and qualifies the right participants in our global network of 30M+ people.

Generate analyses at scale

Listen processes your responses through an intelligence engine to produce meaningful insights.

Capture the genuine customer experience

Consumer Packaged Goods

Test product ideas early on. Understand why ideas resonate or not.

E-commerce

Predict which products will break through and why.

Healthcare

Evaluate treatment options and patient experiences. Improve healthcare outcomes.

50+

languages

“Listen Labs has been a welcomed addition to our team. It compresses hours of work into minutes, reaches a broader audience than our schedule allows and uncovers qual/quant insights in real time.”

Lauren Haugh Neville

Director of Product Insights, Chubbies Shorts

"Our leadership team was thrilled — not just by the speed and scale, but by how Listen brought the human stories to life. It’s removed the drudgery of research and brought the fun and joy back into my work.”

Romani Patel

Senior Research Manager, Microsoft

SOC 2 + GDPR

50+

languages

“Listen Labs has been a welcomed addition to our team. It compresses hours of work into minutes, reaches a broader audience than our schedule allows and uncovers qual/quant insights in real time.”

Lauren Haugh Neville

Director of Product Insights, Chubbies Shorts

"Our leadership team was thrilled — not just by the speed and scale, but by how Listen brought the human stories to life. It’s removed the drudgery of research and brought the fun and joy back into my work.”

Romani Patel

Senior Research Manager, Microsoft

SOC 2 + GDPR

50+

languages

“Listen Labs has been a welcomed addition to our team. It compresses hours of work into minutes, reaches a broader audience than our schedule allows and uncovers qual/quant insights in real time.”

Lauren Haugh Neville

Director of Product Insights, Chubbies Shorts

"Our leadership team was thrilled — not just by the speed and scale, but by how Listen brought the human stories to life. It’s removed the drudgery of research and brought the fun and joy back into my work.”

Romani Patel

Senior Research Manager, Microsoft

SOC 2 + GDPR

Listen to your customers

Request Demo

Listen to your customers

Request Demo

Listen to your customers

Request Demo