Listen vs Outset
While Outset can work for some UXR teams, customers say they choose Listen for a smoother user experience, more robust panel recruitment, and better white-glove service.
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Smoother User Experience
Whether creating study questions or selecting an audience, customers say Listen provides a smoother, single-flow experience which allows them to launch studies more efficiently, freeing up time for analysis.
More robust panel recruitment
Listen's provides access panel of 30M+ participants with real-time identity verification and fraud detection. In addition, a dedicated recruitment operations team ensures that studies fill on time.
White-glove service
Listen is built for hands-on service, with a significantly larger recruitment operations, insights, and customer success team. Customers who switch to Listen from Outset often cite poor customer support as a key reason.
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“Listen Labs has been a welcomed addition to our team. It compresses hours of work into minutes, reaches a broader audience than our schedule allows and uncovers qual/quant insights in real time.”
Lauren Haugh Neville
Director of Product Insights, Chubbies Shorts
"Our leadership team was thrilled — not just by the speed and scale, but by how Listen brought the human stories to life. It’s removed the drudgery of research and brought the fun and joy back into my work.”
Romani Patel
Director of Data Science, Microsoft
Use Case
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