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Feature
Qualtrics
AI-moderated voice, video, and text interviews
Insight Delivery
Instant synthesis with visual dashboards and narrative summaries generated seconds after sessions end.
Manual qualitative analysis with detailed survey insights
3x more customer responses
True AI-moderated qual, not just analysis
Most AI in research today lives after the data, summarizing survey text or detecting sentiment. Listen Labs moves AI into the conversation itself. Our moderators ask adaptive follow-ups, probe responses, and personalize flows to each participant. The result is context-rich, qualitative depth at quantitative scale, something surveys can’t fully replicate.
Same-day learnings vs. survey-centric workflow.
In a world where decisions move by the hour, research can’t take weeks. Listen Labs replaces the slow survey-launch-collect-analyze cycle with an end-to-end automated workflow that produces insights the same day you ask a question. Teams move from question to decision without waiting for manual coding, cleaning, or analysis.
Designed for conversation, built for teams.
Where Qualtrics was initially built for research specialists, Listen Labs is built for everyone who needs insight fast. With intuitive study templates, automatic synthesis, and easy sharing, any team can uncover customer truths without a single survey builder or spreadsheet.
Stop guessing.
Just Listen to your customers.
Get customer insights in <24 hours.